Cardsoon - Trade Gift Cards for Cash

1. Introduction

Cardsoon ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your information, and the rights and choices you have with respect to your information.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account registration information (name, email)
Bank account details (for withdrawals)
Gift card details (card number, balance, merchant information)
Withdrawal password
Communication preferences and support inquiries

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

Device information (device type, operating system, browser type)
Usage information (features accessed, transaction history)
Location information (IP address, general location)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide and improve our services
Process transactions and send related information
Detect fraudulent activity using IP address and device analysis
Respond to your inquiries and provide customer support
Send promotional materials and updates (with your consent)
Comply with legal obligations and enforce our agreements
Conduct analytics and improve user experience

4. Information Sharing

We do not proactively share your information with third parties. However, in limited circumstances where necessary, we may share information with:

Payment institutions (to process your withdrawals using your bank account details)
Fraud detection platforms (which analyze IP address and device characteristics at an aggregate level, not individual level)

Internal Data Access: Within Cardsoon, we implement strict permission controls. Regular employees cannot access user privacy information. Platform communications (such as in-app chat) are encrypted during transmission.

Regulatory Limitations: We cannot determine the legal source of gift cards submitted by users. Users are solely responsible for ensuring the legitimacy and lawful origin of their gift cards. We cannot cooperate with regulatory authorities to disclose user information.

We do not sell your personal information to third parties.

5. Data Security

We implement administrative, technical, and physical security measures to protect your information, including encryption, secure servers, and access controls. However, no security system is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to access your personal information
Right to correct or update your information
Right to delete your information
Right to opt-out of marketing communications
Right to restrict or object to processing
Right to data portability

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. We respect "Do Not Track" signals where applicable.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data subject to legal requirements.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected during international transfers.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@cardsoon.com

Address: Cardsoon, Nigeria

13. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting the updated policy on our website. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.